Public Agreement

This Agreement is governed by the laws of the European Union, as well as the national law of the country where the Service Provider is registered. All disputes are subject to resolution in the competent court of the country where the Service Provider is registered.

Individual Entrepreneur Volodymyr Nosenko (hereinafter referred to as the "Service Provider") offers an unlimited number of legal entities and individual entrepreneurs (hereinafter referred to as "Companies") the opportunity to utilize the functionality and services of the Reservble Service. To this end, the Service Provider publishes these Rules for Information Interaction with the Reservble Service (hereinafter referred to as the "Rules").

These Rules constitute an Adhesion Agreement in accordance with the principles of contract law applicable in the countries of the European Union. The terms of this Agreement are established by the Service Provider and are available for review on the Internet at: reservble.com/policy. Acceptance of the terms of this Agreement is possible exclusively in full.

In accordance with the general principles of contract law of the European Union, the fact of a User's registration in the web office of the Reservble Service and confirmation of consent to these Rules during system authorization constitutes acceptance of this Agreement. Such acceptance is equivalent to entering into a contract on the terms set forth in this document.

1. Interpretation of Terms

1.1. For the purpose of proper interpretation of this Agreement, the following terms and definitions shall apply:

Internet Resources — various electronic communication channels used for correspondence and interaction between the Parties under this Agreement and with third parties via the Internet (including, but not limited to, accounts linked to phone numbers of the Parties or their representatives, chats, contact information published online, email, social networks such as Facebook and Instagram, messengers such as WhatsApp and Telegram, and information platforms and resources that provide services for hosting, transmission, and storage of information on various servers and facilitate communication via the global Internet network).

Service — the software, website, and/or mobile application known as Reservble, developed and owned by the Service Provider, designed to offer services in the field of table reservation management for establishments, payment processing, analytics, and other related functions, as listed in the Annex to this Agreement. The Service also collects, processes, and stores User and Company data to ensure the functionality of the platform, provide services to Users, and, where necessary, transfer such data to third parties in accordance with the applicable legislation of the European Union and the Reservble Privacy Policy.

Service User — an individual who has provided their data as defined in Clause 5.5 of this Agreement to the Service Provider, as well as consented to the transfer of such data to the Company under this Agreement.

Company — a legal entity or an individual entrepreneur engaged in business activities in the hospitality industry, including the management of restaurants, cafés, bars, hotels, or other hospitality establishments. The Company connects to the Reservble Service on the basis of an adhesion contract in order to use its functionalities for automating table reservation management, payment processing, marketing analytics, accounting, and other services provided under these Rules.

Settlement Bank — a bank that provides the Service User with money transfer services in favor of the Company.

1.2. Terms not defined in this Agreement shall be interpreted in accordance with market practice and the applicable legislation of the European Union.

2. Subject of the Agreement

2.1. This Agreement defines the rules and conditions under which the Service Provider provides the Service to the Company, including the collection, processing, and storage of User data under the terms and in accordance with the procedures set forth in the applicable legislation of the European Union and the Privacy Policy of the Service Provider.

2.2. The Company undertakes to transfer the User's personal data to the Service Provider to fulfill this Agreement, exclusively in accordance with the terms of this Agreement and the legislation of the European Union on the protection of personal data. The Service Provider undertakes to process such data in accordance with applicable law and to ensure their protection. The User's personal data transferred by the Company are processed by the Service Provider to provide services, particularly for organizing and confirming reservations, communicating with guests, delivering promotional information (if the User has given consent), and for accounting purposes.

2.3. User consent and data usage policies are detailed in the Privacy Policy of the Service Provider.

3. Cost and Payment Procedure

3.1. The payment for the Services is made in accordance with the approved Tariff Terms (Annex No. 1), which are published on the official website of the Reservble Service and constitute an integral part of this Agreement. The Service reserves the right to change the cost of the Services by updating the Tariff Terms on the website.

3.2. All amounts under this Agreement are indicated in euros (€). If, in accordance with the applicable legislation, VAT or another similar tax is payable, such taxes shall be added to the cost of the Services separately.

3.3. Notification of changes to the Tariff Terms is made by publishing the relevant information on the Service website at least 10 (ten) calendar days before the date of entry into force of the changes. Continued use of the Services after the entry into force of the updated Tariff Terms shall be deemed acceptance of such changes, and the conclusion of additional agreements in this case is not required.

3.4. The Customer pays for the Services on a monthly basis in accordance with the invoice issued by the Service Provider.

3.5. Payment can be made according to the issued invoice or directly in the Service's web cabinet using a bank card.

3.6. The invoice is sent to the Customer electronically to the contact information provided by them or is available for download in the Service's web cabinet.

3.7. Payment must be made within 3 (three) business days from the moment of receiving the invoice. Late payment may be grounds for temporary suspension of access to the Services until the Customer fully fulfills their financial obligations.

3.8. The total cost of the Agreement is determined as the sum of the cost of the Services provided by the Service Provider under this Agreement. The cost is formed based on the invoices issued by the Service, which the Company agrees to by paying them.

3.9. Payment by the Company of an invoice shall be deemed confirmation of the fact of receipt and acceptance of the Services specified in that invoice. Additional signing of Acts of Acceptance and Transfer of Services is not required.

3.10. In case of significant objections, the Company must provide (send) the Service written objections regarding the services provided within 5 (five) business days from the date of receiving the invoice; in the absence of written objections within the specified period, the Services shall be deemed provided and accepted without objections from the Company in full and are subject to payment. Written objections can be sent to support@reservble.com with a mandatory indication of the Company's name and contact person.

3.11. The Parties acknowledge and agree that all payments under this Agreement constitute remuneration for services rendered and are not royalties, licensing fees, or other payments for the transfer of intellectual property rights.

4. Rights and Obligations of the Parties

4.1. The Reservble Service undertakes to:

4.1.1. provide services in full and in accordance with the terms of this Agreement;

4.1.2. inform the Company in advance about scheduled technical work and other circumstances that may make information exchange impossible;

4.1.3. provide technical and consulting support by sending messages or via email at support@reservble.com;

4.1.4. acting in accordance with the general principles of contract law applicable in the European Union, the Company authorizes Reservble to coordinate with the Settlement Bank the conditions for the transfer of funds received from Users as payment for the Company's Orders. Such transfers are made to the Company's current account no later than the next banking day after the day the Payer initiates the payment, minus the commission fee specified in Annex No. 1 to this Agreement;

4.1.5. eliminate deficiencies related to the provision of services in accordance with the provisions of the Agreement.

4.2. The Reservble Service has the right to:

4.2.1. Limit access to the Reservble Service in case of: receiving information about the Company conducting risky activities that may cause reputational damage to the Reservble Service; the Company providing access to the Reservble Service to third parties without prior agreement with the Reservble Service.

4.2.2. Demand full and timely payment for Services.

4.2.3. The Service Provider has the right to suspend or terminate the Company's access to the Service without prior notice in case of detecting a violation of the terms of this Agreement, European Union legislation, or actions that damage the Service's reputation.

4.3. The Company undertakes to:

4.3.1. Provide the necessary information for connecting the Service and integrating with the Company's accounting automation system, if such a service is chosen by the Company;

4.3.2. Fully complete the Company's profile in the Service's web cabinet with all necessary data, including: Name, Full description, City, Address, Phone for notifications, Establishment cuisines, Type of payments in the establishment, Profile photos, Working hours, Hall names and table placement;

4.3.3. Announce the connection of the Reservble Service on social networks and post a link to table reservations;

4.3.4. Conduct training with staff on working with the Reservble Service;

4.3.5. Bear full responsibility for filling out and timely updating the Company's profile;

4.3.6. Use payment QR codes exclusively for the purpose of paying the Company's bills;

4.3.7. Comply with the current requirements of goods and cash accounting when settling with Users for Orders;

4.3.8. Notify the Reservble Service in advance regarding changes in payment details;

4.3.9. Provide payers with services of proper quality in accordance with the requirements of the current legislation of the European Union.

4.3.10. Use personal data of Service Users in strict accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Reservble Privacy Policy. The Company bears full responsibility for any violation of data processing rules.

4.4. The Company has the right to:

4.4.1. Demand that the Service Provider fulfill obligations under this Agreement.

4.4.2. Demand that the Service Provider provide information about the progress of this Agreement.

4.4.3. Receive complete information regarding the processing of payments of all types through the Reservble service in the web cabinet in the "Payment acceptance" section.

5. Liability of the Parties

5.1. In case of non-performance or improper performance by the Parties of obligations or intentional causing of harm under this Agreement, the guilty Party is obliged to compensate the other Party for the damages caused.

5.2. The Service Provider is not liable for any damages related to the use or inability to use the Service. The Company agrees that the Service does not guarantee any financial or other results from using the Service.

5.3. The Service Provider is not responsible for the accuracy and content of information and materials provided by the Company.

5.4. The Company receives the services provided in electronic form "as is" (generally accepted international "AS IS" principle), which does not exclude the possibility of errors in the results of the Services received. This result may not meet the Company's expectations and/or needs, but this does not affect the possibility of its use for its functional purpose.

5.5. For violation of the payment terms for Services, which are defined in clause 3.7. of the Agreement, the Service Provider has the right to limit the Customer's access to the Service and the provision of Services under this Agreement until payment is made.

5.6. The Service Provider is not responsible for the Company's violation of current legislation, including, but not limited to, consumer protection legislation, tax legislation, and goods and cash accounting standards.

6. Confidentiality

6.1. The Parties consider confidential all business information that is transmitted by them to each other, namely: information about their clients, partners, business plans, work technologies, working documents, including tables, company names until the moment of their public announcement by the Party, etc.

6.2. The Parties do not have the right to disclose confidential information to anyone, except in cases when it is necessary for the proper fulfillment of their obligations under this Agreement or if such information is publicly available, or by mutual consent of the Parties.

6.3. Each Party undertakes not to disclose Confidential information received from the other Party to third parties without the prior written consent of the other Party.

6.4. The obligation to maintain confidentiality regarding Confidential information is valid throughout the term of this Agreement.

6.5. The Parties undertake to process personal data in accordance with the provisions of Regulation (EU) 2016/679 (GDPR). Each Party is independently responsible for compliance with GDPR requirements when processing data obtained within the framework of this Agreement.

6.6. When using the Service, the Company receives from the Service the following data, which is confidential:

- the name, surname, and contact phone number of the Service User, who provided their data voluntarily and agreed to the processing of this data;

- the number of services provided by the Company or goods sold to the Service User;

- the cost of services provided by the Company or goods sold to the Service User;

- other data that the Service User provided voluntarily.

6.7. The Service Provider has the right to store Personal data, Publicly available data, and other data of Service Users to the extent and for the period necessary to achieve the purposes specified in this Agreement, or during the periods necessary in accordance with the current legislation of the European Union and relevant international legal standards.

6.8. The Service Provider does not verify the accuracy of data provided by the Service User and is not responsible for their accuracy.

6.9. For disclosure of confidential information, the guilty party is obliged to compensate the other party for damages in full and pay a fine in the amount of 100,000.00 euros (one hundred thousand euros 00 kopecks) for each violation.

7. Intellectual Property

7.1. The Service Provider is the owner of non-property and exclusive property rights of intellectual property to the Service and all its components.

7.2. Any violations of the Service Provider's intellectual property rights are prohibited. In case of such violations by the Company, the latter pays the Service Provider for the damages caused.

8. Force Majeure

8.1. The Parties agreed that in case of force majeure circumstances - the action of force majeure, which does not depend on the will of the Parties, namely: wars, military actions, actions of state bodies that make it impossible for the Parties to fulfill their duties, industrial accidents, catastrophes, disruption of industrial communications, strikes, mass riots and acts of civil disobedience, fires, floods, other natural disasters, the Parties are released from the performance of their duties for the period of these circumstances.

8.2. In case the said circumstances last more than 30 days, each of the Parties has the right to terminate this Agreement and is not liable for such termination if it notified the other Party in writing no later than fifteen days before the termination.

9. Changes, Amendments and Early Termination of the Agreement. Dispute Resolution

9.1. The Service Provider has the right to make changes and additions to the terms of this Agreement unilaterally. The current version of the Agreement is always available on the Service Provider's website. The Customer's continued use of the service after making changes to the Agreement is considered acceptance of such changes. Continued use of the Service after making changes to the Agreement is automatically considered agreement with the changes.

9.2. Termination of the Agreement:

This Agreement terminates:

- automatically in case the Company ceases to use the service for more than 5 consecutive days;

- at the initiative of the Service Provider, particularly in cases of violation of the terms of this Agreement by the Company;

- on other grounds provided for by the current legislation of the European Union.

After the termination of the Agreement, the Company loses access to the Service, and all data may be deleted.

9.3. Resolution of disputes:

All disputes and disagreements arising from or related to this Agreement shall be resolved through negotiations. If it is impossible to reach an agreement through negotiations, disputes shall be resolved in accordance with the current legislation of the European Union.

This Agreement is governed by the legislation of the European Union and the legislation of the country in which the Service Provider is registered. When resolving disputes, European legal standards and principles of fair dealing are applied.

10. Final Provisions

10.1. This Agreement enters into force from the moment of its acceptance by the Company and is valid until the moment of its termination by either Party in accordance with the terms of this Agreement or the legislation of the European Union.

10.2. This Agreement may be amended or supplemented by mutual agreement of the Parties. All amendments and additions to this Agreement are valid only if they are made in writing and signed by both Parties, or by publishing an updated version on the Service Provider's official website in cases provided for by this Agreement.

10.3. If any provision of this Agreement is declared invalid or unenforceable in accordance with applicable law, such invalidity or unenforceability does not affect the validity of other provisions of this Agreement. In such a case, the Parties undertake to replace the invalid or unenforceable provision with a valid and enforceable provision that most closely reflects the original intention of the Parties.

10.4. The Service Provider has the right to change the terms of this Agreement unilaterally. The new version of the Agreement enters into force from the moment of its publication on the Service Provider's official website, unless another term is specified in the new version of the Agreement.

10.5. By accepting the terms of this Agreement, the Company confirms that it has read, understood, and fully accepts all the terms and conditions set forth in it. The Company also confirms that it has the authority to conclude this Agreement and use the Services in accordance with applicable law.

Service Provider:

Individual Entrepreneur Volodymyr Nosenko

ANNEX 1: TARIFF PLANS