Privacy Notice
INTRODUCTION
This Privacy Notice applies to your use of the website www.reservble.com (hereinafter referred to as the "Website"), where we value your privacy and confidentiality.
This Privacy Notice, available at https://reservble.com/en/privacy-policy, contains information about how we process and collect any personal data of yours.
Please read the information below carefully to understand our practices regarding your information and how we will use it.
By using the Website, you accept and consent to this Privacy Notice. If you do not agree with its terms or do not wish to provide us with the required information, we ask that you do not use the Website.
This Privacy Notice provides an explanation of how you can ensure that your data is handled responsibly and in compliance with applicable data protection legislation.
This Privacy Notice has been created to help you understand what data we collect, why, and how we process your Personal Data, as well as to describe your data protection rights, including your right to object to certain processing.
For data protection law purposes, the Data Controller is the sole entrepreneur duly registered under the laws of Ukraine, Nosenko Volodymyr, with address at 3 Akademika Glushko avenue, b. 1, ap. 49, Odesa, Ukraine.
If you have any questions related to the processing of your Personal Data or wish to exercise your legal rights, you can contact our DPO at: support@reservble.com.
The response period for any request is 30 (thirty) calendar days. In case of complex requests, this period may be extended upon notification.
1. DATA COLLECTED
We collect the following data:
"Personal Data": any information about you that can be used, alone or together with other information, to directly or indirectly identify you as a person. Personal Data definitions may vary from country to country. By providing us with your Personal Data, you accept this Privacy Notice and consent to the processing and transfer of your personal data.
"Anonymous Data": data whose identity has been removed. Such data is not linked to your personal information and does not allow you to be identified as an individual.
We collect only the minimum amount of personal data necessary to fulfill the purposes described in this Privacy Notice.
2. INFORMATION YOU PROVIDE
2.1. INFORMATION WHEN VISITING THE WEBSITE
When you visit and use the Website, your computer, mobile phone, or other access device sends us the following information:
• Your IP address
• Device information, including but not limited to identifier, name, and operating system type
• Time zone and language
• Date, time, and duration of access
• Mobile network information
• Standard web information, such as browser type and URLs of pages you access on our Website
2.2. INFORMATION WHEN REGISTERING A USER ACCOUNT ON THE WEBSITE
When you register an account on the Website, in addition to the information collected during your visit, we also collect:
• Your first and last name
• Your email address
• Your phone number
• Your login credentials (password)
Additionally, you can use the single sign-on (SSO) feature on the Website to create and access your account. If you choose this feature, we will ask you to enter the login credentials of the corresponding SSO provider (e.g., Facebook).
The SSO provider performs authentication and Reservble does not have access to your credentials.
2.3. INFORMATION WHEN MAKING A RESERVATION AS A REGISTERED USER
When you make a reservation, we may collect and process all or only part of the following data, depending on what you choose to share. By providing this information, you consent to its processing:
• Your email address
• Your first and last name
• Your phone number
• The restaurant where you make the reservation
• The number of guests
• The date and time of the reservation
• Your comment (which may include special wishes or preferences)
• Your reservation history
• Any other information provided in your profile
Please do not include sensitive personal information (e.g., allergies) when completing the "Your comment" field.
2.4. INFORMATION WHEN MAKING A RESERVATION AS AN UNREGISTERED USER
When you make a reservation as an unregistered user, we process:
• Your first name and, if applicable, last name
• Your phone number
• The restaurant where you make the reservation
• The number of guests
• The date and time of the reservation
• Your comment (which may include special wishes or preferences)
Do not include sensitive personal information (e.g., allergies) in the comment field.
2.5. INFORMATION WHEN CONTACTING CUSTOMER SERVICE
If you wish to contact our customer service or file a complaint, we will process your IP address, contact details, and the content of your request to adequately address it.
2.6. INFORMATION RELATED TO NEWSLETTERS AND PROMOTIONAL COMMUNICATIONS
We may send you promotional materials and newsletters only if you have given prior consent. The newsletter contains information about the Website, restaurants, and current offers. The legal basis for sending the newsletter is your consent (Art. 6, paragraph 1, letter a) of the GDPR).
When you subscribe, we also process:
• Your IP address
• The exact date and time of subscription
You can revoke your consent at any time and at no cost, by clicking the unsubscribe link in each newsletter or by sending an email to the address indicated.
2.7. OTHER INFORMATION
We may also collect any other additional information you choose to provide us when using the Website.
3. COOKIE FILES
Information is collected through the use of cookies. You can read more about cookies and what we use them for in our Cookie Policy available at: https://reservble.com/en/cookie-policy.
Non-essential cookies (such as analytics and marketing cookies) are used only based on your explicit consent.
4. HOW WE COLLECT DATA
We use different methods to collect data from and about you:
• Direct interaction: You provide us with your Personal Data when you communicate directly with us (e.g., when registering on the Website, contacting customer service, or subscribing to our newsletter).
• Through third parties or publicly available sources: We may obtain Personal Data about you through public records or third parties (e.g., through technology used on the Website). These third parties include our affiliates, public authorities, public websites and social networks, suppliers, and vendors.
• Information we create ourselves: After analyzing the information collected about you, we may create additional data, such as your preferences.
• Other data collection: Reservble has a page on the Facebook platform. If you visit this page, data may be collected for market research and advertising purposes. Cookies are used for this purpose, which helps us perform statistical evaluations.
You can find detailed information about data processing by Facebook, contact options, and your rights in Facebook's Privacy Policy: https://www.facebook.com/about/privacy/.
For your convenience, each restaurant's location is displayed through Google Maps, which means Google may collect your IP address. You can consult Google Maps Terms of Use at: https://maps.google.com/help/terms_maps.html.
5. PURPOSES OF DATA COLLECTION AND PROCESSING
We use the information specified in Clause 2 of this Privacy Notice for the purposes listed below.
When data processing requires your consent, we have previously requested it in relation to the specific processing activity.
We do not use your personal data for automated decision-making or profiling that produces legal effects on you.
5.1. To fulfill our obligations to you
• Administer and manage the Website, providing you with corresponding services
• Perform operations related to your use of the Website
• Ensure smooth and secure access to the Website
• Verify your account access
• For any other purpose necessary for Website management
5.2. To comply with our legal and regulatory obligations
• Prevent, deter, and investigate any violation of this Privacy Notice
• Take legal action and defend ourselves in legal disputes
• Comply with legal requirements related to data retention
• For any other purpose required by applicable laws
5.3. For commercial and operational purposes based on our legitimate interest
• Conduct statistical analyses to improve Website quality
• Develop new features and functionalities
• Provide you with personalized services
• Communicate information about products and services
• Investigate complaints or claims
• Monitor and analyze trends and usage
• Promote the Website
5.4. According to your preferences and explicit consent
• Personalize marketing materials
• Send promotional materials
6. DATA DISCLOSURE
Your data may be disclosed to the following categories of third parties:
• To affiliates, subsidiaries, or other companies under common control
• To different types of service providers
• To public authorities if required by law
Reservble will not provide your Personal Data to other users or third parties other than those mentioned in this Privacy Notice without prior notice.
International transfers: As a general rule, we do not transfer your data to countries outside the European Economic Area. We do not host your data in third countries, and all our servers are located in Germany.
We take all necessary measures to ensure processing security and an adequate level of protection for your Personal Data.
7. DATA RETENTION PERIOD
We retain data only for as long as necessary to fulfill the purposes for which it was collected.
Due to regulatory requirements, most of your data is stored while you are registered on the Website.
If you wish to delete your account, all data will be deleted, unless applicable legislation or regulatory requirements oblige us to retain it.
8. RIGHTS
You have certain rights related to our processing of your Personal Data.
Users from European Union member states, under the General Data Protection Regulation (GDPR), have the following rights:
• Right to be informed and right of access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw consent
• Right to lodge a complaint
To exercise any of these rights, you can contact us at: support@reservble.com.
9. WITHDRAWAL OF CONSENT AND DATA DELETION
When we process your Personal Data based on your consent, you have the right to withdraw that consent at any time.
You can do this by modifying the settings in your account or by contacting us via email: support@reservble.com.
If you wish to unsubscribe from receiving promotional materials, each email we send includes an unsubscribe link.
Please note that even if you withdraw your consent to receive marketing communications, you may continue to receive essential service communications.
10. DATA SECURITY MEASURES
We understand the importance of data security measures and techniques and strive to ensure that your information is safe with us.
We have implemented various technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
11. LANGUAGE AND TRANSLATIONS
This Privacy Notice is written in English, which shall be the legal language and prevail over any translation.
The translation of the Privacy Notice into other languages is provided for informational purposes only.
In case of discrepancy or conflict between the English version and any translated version, the English text shall prevail.
12. CHANGES TO THIS PRIVACY NOTICE
This Privacy Notice may be modified occasionally. You will always find the most recent version available on our Website.
If we make significant changes to this Privacy Notice, we will notify you via email and/or through a prominent notice on our Website.
By continuing to use the Website and providing your information, you acknowledge that you have read and understood this Privacy Notice.