Payment Policy
Definitions of Terms
1. Services
1.1 Bill Payment
Bill payment, or conducting transactions on the Service Provider's web resources, where the Service Provider acts as an intermediary between the Partner and Portmone. The Partner specifies manually, or automatically through API integration with the restaurant POS system, the bill amount that is presented as a payment due to the Guest. In case of manual specification, the bill amount is entered when closing the reservation by pressing the "Complete Reservation" button.
1.2 Deposit Payment
A Partner whose policy requires table reservations exclusively or partially with deposit payment by the guest can use the "Deposit Payment" service from the Service Provider by enabling it in their personal account under "Settings" - "Payments".
1.2.1
The service allows a Guest planning to visit the Partner to pay a Deposit, in the amount specified by the Partner in their reservation policy, either when placing an online table reservation or after confirmation of the online table reservation by the administrator.
1.2.2
The Deposit amount for a Partner using this service is specified on the profile page in the Reservation Policy, so that the Guest, before booking a table, becomes familiar with the Reservation Policy and Deposit amount.
1.3 Deposit Refund Policy
1.3.1
General Deposit refund policy for all restaurants connected to the Service Provider's web service:
• In case of rejection of a table reservation that was previously confirmed by a Partner representative less than 24 hours before the specified time in the table reservation, the Service Provider retains 100% of the Deposit amount, which compensates the Partner's losses.
• In case of rejection of a table reservation 48-24 hours before the specified time in the table reservation, the Service Provider retains 50% of the Deposit. The 50% of the Deposit guaranteed to be returned to the Guest will be sent within 7 business days from the date of table reservation rejection to the card used for payment.
1.3.2
The Partner reserves the right to make changes to the general Deposit refund policy to increase or decrease the period for which the Deposit is retained in full. In case of changes to the Deposit refund policy, the new policy will be posted on the restaurant profile page. The retention and refund periods for the Deposit are specified by the Partner in their own account.
1.3.3
The final decision regarding Deposit refund is made by the Partner. The Service Provider is not responsible for the Partner's decision regarding retention or refund of the Deposit to the Guest. In case of partial or full retention of the Deposit, the Partner is obliged to provide a reasoned explanation for their decision, which will be sent to the Guest.
1.4 Bill Payments
1.4.1
This service aims to provide the Guest of the Partner's food establishment with the ability to pay in full or partially the bill, which the Partner transmits to the Service Provider via API, or which the Partner's representative enters manually, corresponding to the Guest's order at the Partner's establishment.
1.5 Bill Payment Refund Policy
1.5.1
General refund policy for all Partners connected to the Service Provider:
• In case of an incorrectly issued bill by the Partner, the Guest may submit a refund request;
• Each refund request by a guest must be confirmed by the Service Provider, and then by the Partner, only after which funds can be credited to the Guest's account.
1.5.2
A Guest who has subscribed to this service from the Service Provider agrees to the rules of participation in subsequent events to which they will be invited.
1.5.3
The Guest fills out a questionnaire, thereby agreeing to the processing of their personal data for further selection of other Guests for group meetings.
1.5.4
The Guest guarantees their presence at events for which invitations are sent via SMS or email specified during registration.
2. Liability of Parties
2.1 The Service Provider is not responsible for the correctness of data entered by the Partner regarding Guest monetary amounts in the Partner's account on the Service Provider's web resource.
2.2 The Service Provider is not responsible for the quality of work of the payment service provider Portmone. In case of problems, the Service Provider undertakes to submit a clarification request to the Portmone service provider and provide explanations to Partners publicly or in private correspondence.
2.3 The Service Provider is not responsible for payment processing timelines guaranteed by Portmone, but guarantees to inform the Partner in case of changes regarding payment processing timelines.
2.4 The Service Provider is not responsible for the correctness of data provided via API, only for quality processing of such data by its resources. The service guarantees that bill amounts correspond to assigned tables, information provided via API, or entered manually by the Partner's representative in their account on the Service Provider's web resource.
2.5 The Service Provider is not responsible for any conflicts and their consequences that arose during weekly meetings to which the Guest subscribed.
2.6 By subscribing to the Service Provider's services, the Guest or Partner agrees to the terms of service use, payment processing and refund terms.