Payments Policy
Definitions of Terms
Service – a web service at https://reservble.com that provides the technical functionality for reservations and payment initiation.
Contractor – Sole Proprietor (SP) Nosenko Volodymyr Mykolaiovych, who is the owner of the rights to the web resource https://reservble.com and provides services for processing and размещення information on the web resource.
Partner – a Sole Proprietor (SP) or a legal entity connected to the Service, a restaurant/café/bar that accepts and processes table reservations and physically provides services to Guests.
Guest – an individual, a user of the Service, who makes a table reservation through the Service, makes an online payment of a deposit or bill, and physically receives services from the Partner.
Payment Service Provider (PSP) – — a third party (acquirer/processor/financial organization) through which the processing of online payments in the Service is carried out. The Service may use one or several payment service providers simultaneously.
Transaction – a payment operation of debiting, authorization, or refund executed through the payment service provider by means of the Contractor’s resource.
Deposit – monetary funds in an amount determined by the Partner in the administrative panel of the Service, which are paid by the Guest through the Service before or after confirmation of the table Reservation (depending on the Partner’s settings) under the terms of the Partner’s booking policy by means of the technological capabilities of the Payment Service Provider. The procedure for crediting, удержання and/or refunding the Deposit is determined by the Partner’s booking policy and the operating rules of the Payment Service Provider.
Bill for payment – a monetary amount determined by the Partner as payable by the Guest for dishes ordered at the Partner’s establishment, which is displayed in the Service and may be generated by the Partner manually or automatically by transmitting data via API, integration with the Partner’s accounting, cash register, POS system.
1. General Provisions
1.1
This Policy defines the procedure for initiating and processing payments in the Service, as well as the rules for refunds for: deposits, bill payment, tips, certificates.
1.2
The Service provides technical functionality for generating payment instructions, links, initiating payments, and receiving their statuses through payment service providers (hereinafter — PSP). The Service is not a bank or a financial institution, does not accept funds to its settlement account, and does not establish the operating rules of banks, payment systems, and PSPs.
1.3
All matters regarding the composition of the order, quality, price of dishes, services, internal service rules, as well as the grounds for withholding or refunding funds in disputed situations are resolved by the Partner, unless otherwise expressly provided by law.
1.4
When making a payment on the PSP payment page, the recipient of funds and other transaction details are displayed. These data are the determining factors for confirming the payment transaction.
1.5
By paying a deposit, bill, tips, or certificate, the person making the payment confirms that they have lawful grounds to use the selected payment method.
2. General Rules for Making Payments
2.1
Payments are made through PSP payment pages and interfaces. The Service transmits payment parameters to the PSP (amount, purpose, reservation identifier, bill, certificate, etc.) and receives the transaction status.
2.2.
Payment statuses in the Service are formed based on PSP notifications. Final confirmation of the success of the transaction is determined by the data of the PSP and the issuing bank.Payment statuses in the Service are formed based on PSP notifications. Final confirmation of the success of the transaction is determined by the data of the PSP and the issuing bank.
2.3
In the event of a technical failure, double debiting, or the absence of отображення of the payment in the Service, the user is obliged to provide the transaction identifier or a receipt (if available). The Service performs a technical verification of the status through the PSP, and the Partner verifies the grounds and correctness of charges.
3. Payment of a Deposit for a Reservation
3.1
The Partner may establish the obligation to pay a deposit and determine its amount and conditions in the Service settings. The deposit may be paid when making a reservation or after its confirmation, depending on the Partner’s booking policy.
3.2.
Until the payment is made, the Service ensures that the Partner’s deposit terms are displayed to the Guest (amount, free cancellation periods, grounds for withholding and refund). Payment of the deposit means consent to the Partner’s Booking Policy.
3.3
If the Partner changes the terms of the Booking Policy regarding Deposits, the new terms apply to Reservations made after the changes are published in the Service.
4. Bill Payment
4.1
The Partner generates the bill amount:
1. manually (in the Partner’s account on the Contractor’s web resource), and/or
2. automatically (via API integration with the Partner’s POS/accounting system).
4.2
The Service provides the technical capability to pay the bill:
1. in full with a single payment;
2. partially with one or several payments within the unpaid amount;
3. with allocation: (a) at the level of a part; (b) as a percentage; (c) by items (dishes/goods/services) — if the bill contains an itemized structure provided by the Partner to the Service;
4. by sending a payment link to a third party for payment.
4.3
In the case of partial payment or allocation, the Service displays the bill status as “partially paid” until the amount of successful payments equals the total bill amount, taking into account the PSP rounding rules.
4.4
The Partner is responsible for the correctness of the bill amount and the correctness of the items, their quantities, and prices transmitted via API through the POS system or entered manually.
5. Tips
5.1
The Service provides the technical capability to add and pay tips (a voluntary gratuity) in connection with service at the Partner’s establishment.
5.2.
Tips are a voluntary payment. The amount of the tip is determined by the Guest making the payment, within the available options.
5.3
The procedure for further distribution of tips among staff is determined by the Partner independently. The Service is not a party to such internal settlements of the Partner.
5.4
The payment is made through PSP payment pages. The Service receives only data on the paid amount for display in the Partner’s account.
6. Certificates
6.1
A Certificate is an electronic certificate/voucher of the Partner with a unique identifier that grants the right to use its face value to pay for the Partner’s goods or services under the terms established by the Partner in the Service.
6.2
When purchasing a certificate in the Service, the key terms are displayed: face value, currency, validity period, rules of use (one-time, multiple-use), time restrictions, refund rules.
6.3
A certificate is activated after the Service receives confirmation of a successful payment from the PSP. Delivery of the certificate is carried out via electronic channels (e-mail or SMS) using the data provided by the Guest when purchasing the Certificate online.
6.4
The Partner is responsible for accepting the certificate, the correctness of debiting the face value, and displaying the remaining balance within the scope of service, taking into account the technical capabilities of the Service.
7. Refunds
7.1 General refund rules
7.1.1
Refunds are made to the same payment method from which the payment was made, unless otherwise is permitted by the rules of the PSP or the bank.
7.1.2
The Service does not perform refunds; refunds are technically carried out by the PSP through its interface after receiving a refund request from the Partner. The actual time for funds to be credited back to the card depends on the PSP and the issuing bank and may take up to 30 calendar days (typically — faster). The Contractor is not responsible for refunds, timeframes, or technical capabilities.
7.1.3
PSP fees and issuing bank fees may affect the amount actually refunded only in the cases and manner provided for by the rules of the PSP, the issuing bank, or the terms of the Partner’s Booking Policy, which were communicated prior to the Guest making the payment.
7.2. Deposit refund
7.2.1
Basic rules of the Deposit Refund Policy in the absence of such a Policy of the Partner:
• cancellation less than 24 hours before the reservation time — withholding 100% of the deposit;
• cancellation 48–24 hours before — withholding 50%, refunding 50%;
• cancellation earlier than 48 hours before — refunding 100%.
7.2.2
If a reservation is cancelled by the Partner or the Partner refuses the reservation for its own reasons, the deposit is subject to a 100% refund, unless otherwise is required by law or agreed by the parties separately.
7.2.3
In the event of partial or full withholding of the deposit, the Partner provides a justification upon the Guest’s request through the Service channels or directly, depending on the Partner’s Communication Policy.
7.2.4
When funds are withheld under the Partner’s Booking Policy, the Deposit remains with / is transferred to the Partner and is not withheld by the Contractor, since the Contractor is only an intermediary.
7.3 Refund of bill payment
7.3.1
A refund of a bill payment is possible, in particular, in cases of: an incorrectly generated amount, duplicated debiting, cancellation or adjustment of the order, confirmed by the Partner.
7.3.2
The decision regarding the grounds for refunding a bill payment is made exclusively by the Partner. The Service does not perform refunds; technically, the refund is carried out through the PSP after the Partner’s request, unless otherwise is required by law.
7.4. Tips refund
7.4.1
A tips refund is possible only in cases of erroneous debiting, duplication, or other justified grounds confirmed by the Partner or defined by the PSP rules.
7.5. Refund of funds for a certificate
7.5.1
A refund of funds for a certificate is carried out according to the rules established by the Partner and displayed in the Service before the moment of payment, taking into account the requirements of the legislation of Ukraine.
7.5.2
The amount for a Certificate that has been fully or partially used is not refundable, unless otherwise is determined by the Partner or follows from the law.
8. Payment Disputes
8.1
In the event of a payment dispute through the bank, the rules of the relevant PSP, payment system, and issuing bank shall apply.
8.2
The Partner undertakes to provide the Service with documents and explanations necessary to consider the dispute: the deposit or certificate terms, reservation confirmation, grounds for withholding, etc.
9. Liability
9.1 The Service shall not be liable for:
• (a) the correctness of amounts and items generated by the Partner (manually or via API/POS);
• (b) the quality and scope of the Partner’s services;
• (c) the timeframes and results of processing and refunds that depend on PSPs and issuing banks;
• (d) agreements between multiple persons/Guests regarding payment amounts when splitting a bill by any available method.
9.2 The Service is solely responsible for the technical correctness of its own functionality, the display of data received from the Partner and its POS software or entered data, and for the display of data from the PSP and the issuing bank.
9.3 The Partner is responsible for the legality and content of its payment terms, their proper communication to the Guest, as well as for decisions on refunds and withholdings within the limits not prohibited by law.