This Agreement is governed by the laws of the European Union and the national laws of the country where the Service Provider is registered. All disputes shall be resolved by the competent court of the Service Provider’s country of registration.
Individual Entrepreneur Volodymyr Nosenko (hereinafter referred to as the "Service Provider") offers an unlimited number of legal entities and individual entrepreneurs (hereinafter referred to as the "Companies") the opportunity to use the functionalities and services of the Reservble platform, and therefore publishes these Rules of Information Interaction with the Reservble Service (hereinafter referred to as the "Rules").
These Rules constitute an adhesion contract under the principles of contract law applicable in the European Union. The terms are established by the Service Provider and are available for review online at: reservble.com/policy. Acceptance of this Agreement is only possible in its entirety.In accordance with the general principles of contract law of the European Union, the act of registration of the User in the Reservble Service web portal and the confirmation of acceptance of these Rules during system authorization shall constitute acceptance of this Agreement. Such acceptance is equivalent to the conclusion of a contract under the terms set forth in this document.
Interpretation of Terms
For the proper interpretation of this Agreement, the following terms and definitions shall apply:
"Internet Resources" – various electronic communication channels used for correspondence and interaction between the Parties under this Agreement and with third parties via the Internet (including, but not limited to, accounts linked to the Parties' or their representatives' phone numbers, chats, contact information published online, email, social networks such as Facebook and Instagram, messengers such as WhatsApp and Telegram, and information platforms and resources that provide services for the hosting, transmission, and storage of information on different servers and facilitate communication via the global Internet network).
"Service" – the software, website, and/or mobile application known as Reservble, developed and owned by the Service Provider, designed to offer services in the field of table reservation management for establishments, payment processing, analytics, and other related functions, as listed in the Annex to this Agreement. The Service also collects, processes, and stores User and Company data to ensure the functionality of the platform, provide services to Users, and, where necessary, transfer such data to third parties in accordance with the applicable legislation of the European Union and the Reservble Privacy Policy.
"User of the Service" – an individual who has provided their data, as defined in Clause 5.5 of this Agreement, to the Service Provider, as well as consented to the transfer of such data to the Company under this Agreement.
Terms not defined in this Agreement shall be interpreted in accordance with market practice and the applicable legislation of the European Union."Company" – a legal entity or an individual entrepreneur engaged in business activities in the hospitality industry, including the management of restaurants, cafés, bars, hotels, or other hospitality establishments. The Company connects to the Reservble Service based on an adhesion contract in order to use its functionalities for table reservation management automation, payment processing, marketing analytics, record-keeping, and other services provided under these Rules.
"Settlement Bank" – a bank that provides the Service User with money transfer services in favor of the Company.Terms not defined in this Agreement shall be interpreted in accordance with market practice and the applicable legislation of the European Union.
1. Subject of the Agreement
1.1. Under this Agreement, the Reservble Service undertakes to provide services related to data processing and payment processing associated with the servicing of visitors to the Company’s establishment, initiated by Users through the Service Provider’s website, by granting the Company access to the Reservble Service. The Company undertakes to accept and pay for the provided services in accordance with the Reservble Service tariffs (Annex No. 1).
1.2. The services are provided remotely via the Internet. The Service Provider uses its own resources to deliver the Services.
1.3. Access to the Service is provided to the Company electronically, through Internet Resources, by sending authorization credentials for access to the Reservble Service to the Company's representative.
1.4. The Reservble Service is not subject to the internal labor regulations of the Customer. The Service operates independently and assumes full responsibility for organizing the execution of this Agreement in accordance with its terms and the requirements of applicable civil legislation.
1.5. For the purpose of ensuring information interaction under this Agreement, an information cooperation agreement has been concluded between Reservble and the partner bank. This agreement provides for the possibility of real-time data exchange, allowing for the display of information about fund transfers initiated by Users through the website in favor of the Company.
1.6. This Agreement is not a software license agreement and does not create any rights to transfer or assign intellectual property rights related to the Reservble Service, its software, or any of its components. All intellectual property rights shall remain exclusively with the Service Provider.
2. Service Fees and Payment Terms
2.1. Payment for the Services is made in accordance with the approved Tariff Terms (Annex No. 1), which are published on the official website of the Reservble Service and constitute an integral part of this Agreement. The Service reserves the right to amend the cost of the Services by updating the Tariff Terms on the website.
2.2. All amounts under this Agreement are stated in euros (€). If applicable legislation requires the addition of VAT or other similar taxes, such taxes shall be added to the cost of the Services separately.
2.3. Notification of changes to the Tariff Terms shall be made by publishing the relevant information on the Service’s website no less than ten (10) calendar days prior to the effective date of the changes. Continued use of the Services after the updated Tariff Terms take effect shall be considered acceptance of such changes, and no additional agreements shall be required.
2.4. The Customer shall pay for the Services on a monthly basis upon receipt of an invoice issued by the Service Provider.
2.5. Payment may be made by bank transfer according to the issued invoice or directly through the Service’s web portal using a bank card.
2.5.1. The invoice shall be sent to the Customer electronically to the contact details provided or made available for download in the Service’s web portal.
2.6. Payment must be made within three (3) business days from the date of receipt of the invoice. Late payment may result in temporary suspension of access to the Services until the Customer fully settles its financial obligations.
2.7. The total value of the Agreement is determined as the sum of the cost of Services provided by the Service Provider under this Agreement. The cost is formed based on the invoices issued by the Service, which the Company accepts by paying them.
2.8. Payment of the invoice by the Company shall be considered confirmation of the receipt and acceptance of the Services specified in the invoice. No additional signing of acts of acceptance of services is required.
2.9. In case of any significant objections, the Company must submit written objections regarding the provided services to the Service within five (5) business days from the date of receipt of the invoice. In the absence of written objections within the specified period, the Services shall be deemed properly provided and accepted in full, and shall be subject to payment. Written objections may be sent to moc.elbvreser%40troppus indicating the Company name and contact person.
2.10. The Parties acknowledge and agree that all payments under this Agreement represent remuneration for the services provided and do not constitute royalty payments, license fees, or other payments for the transfer of intellectual property rights.
3. Rights and Obligations of the Parties
3.1. The Reservble Service undertakes to:
3.1.1. Provide services in full and in accordance with the terms of this Agreement;
3.1.2. Notify the Company in advance about planned technical works and other circumstances that may impede information exchange;
3.1.3. Provide technical and consulting support by sending notifications or by email at moc.elbvreser%40troppus;
3.1.4. Acting in accordance with the general principles of contract law applicable in the European Union, the Company authorizes Reservble to coordinate with the Settlement Bank the terms for the transfer of funds received from Users as payment for the Company's Orders. Such transfers shall be made to the Company's current account no later than the next banking day following the day the payment was initiated by the Payer, minus the commission fee specified in Annex No. 1 to this Agreement;
3.1.5. Eliminate any deficiencies related to the provision of services in accordance with the terms of this Agreement.
3.2. The Reservble Service has the right to:
3.2.1. Restrict access to the Reservble Service in case of:- Receiving information regarding risky activities conducted by the Company that may cause reputational damage to the Reservble Service;- Unauthorized granting of access to the Reservble Service to third parties by the Company without prior approval from the Reservble Service.
3.2.2. Require full and timely payment for the Services.
3.2.3. Suspend or terminate the Company's access to the Service without prior notice in case of violation of this Agreement, European Union legislation, or actions harming the reputation of the Reservble Service.
3.3. The Company undertakes to:
3.3.1. Provide the necessary information for connecting the Service and integrating it with the Company’s accounting automation system if such service is selected by the Company;
3.3.2. Fully complete the Company's profile in the Service’s web portal by providing the following required information:- Name- Full description- City- Address- Notification phone number- Type of cuisine- Payment methods accepted- Profile pictures- Working hours- Names of halls and table layouts
3.3.3. Announce the connection to the Reservble Service on social media and post links for table reservations;
3.3.4. Conduct training for staff on how to use the Reservble Service;
3.3.5. Take full responsibility for maintaining and promptly updating the Company’s profile information;
3.3.6. Use QR payment codes solely for payment of the Company’s invoices;
3.3.7. Comply with applicable goods and cash accounting requirements when conducting settlements with Users for Orders;
3.3.8. Notify the Reservble Service in advance about any changes to payment details;
3.3.9. Provide Users with high-quality services in accordance with the applicable legislation of the European Union;
3.3.10. Use the personal data of Service Users in strict compliance with the provisions of the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Reservble Privacy Policy. The Company shall bear full responsibility for any violation of data processing rules.
3.4. The Company has the right to:
3.4.1. Demand that the Service Provider fulfills its obligations under this Agreement;
3.4.2. Request information from the Service Provider regarding the progress of the execution of this Agreement;
3.4.3. Receive full information regarding the processing of all types of payments through the Reservble Service in the "Payment Processing" section of the web portal.
4. Liability of the Parties
4.1. In the event of failure to perform or improper performance of obligations by either Party, or intentional infliction of damage under this Agreement, the liable Party shall compensate the other Party for the damages incurred.
4.2. The Service Provider shall not be liable for any damages related to the use or inability to use the Service. The Company agrees that the Service does not guarantee any financial or other results from the use of the Service.
4.3. The Service Provider shall not be responsible for the accuracy or content of the information and materials provided by the Company.
4.4. The Company receives the provided services electronically on an "as is" basis (the internationally accepted "AS IS" principle), which does not exclude the possibility of errors in the results of the provided services. These results may not meet the Company's expectations and/or needs but this does not affect their usability for their intended purpose.
4.5. In the event of late payment for the Services, as specified in Clause 2.4 of this Agreement, the Service Provider shall have the right to restrict the Customer’s access to the Service and suspend the provision of Services until full payment is made.
4.6. The Service Provider shall not be liable for the Company’s violations of applicable law, including but not limited to, consumer protection laws, tax laws, and accounting regulations.
5. Confidentiality
5.1. The Parties consider all business information exchanged between them to be confidential. This includes information about their clients, partners, business plans, operational technologies, work documents, including spreadsheets, and company names before their public announcement by a Party.
5.2. The Parties shall not disclose confidential information to any third party, except when necessary for the proper performance of their obligations under this Agreement, if the information has become publicly available, or with the mutual consent of the Parties.
5.3. Each Party undertakes not to disclose confidential information received from the other Party to third parties without the prior written consent of the other Party.
5.4. The obligation to maintain confidentiality regarding confidential information shall remain in effect throughout the term of this Agreement.
5.5. The Parties undertake to process personal data in accordance with the provisions of Regulation (EU) 2016/679 (GDPR). Each Party is independently responsible for compliance with GDPR requirements when processing data obtained under the execution of this Agreement.
5.6. When using the Service, the Company receives the following confidential data from the Service:
5.6.1. Name, surname, and contact phone number of the Service User who has voluntarily provided their data and consented to their processing;
5.6.2. The number of services provided or goods sold by the Company to the Service User;
5.6.3. The value of the services provided or goods sold by the Company to the Service User;
5.6.4. Other information voluntarily provided by the Service User.
5.7. The Service Provider is entitled to store Personal Data, Publicly Available Data, and other data of the Service Users to the extent and for the period necessary to achieve the purposes specified in this Agreement, or for the periods required by applicable European Union legislation and relevant international legal standards.
5.8. The Service Provider does not verify the accuracy of the data provided by the Service Users and shall not be held liable for their accuracy.
5.9. In the event of disclosure of confidential information, the breaching Party shall fully compensate the other Party for the damages caused and shall pay a penalty of €100,000 (one hundred thousand euros) for each violation.
6. Intellectual Property
6.1. The Service Provider is the owner of all moral and exclusive proprietary intellectual property rights to the Service and all its components.
6.2. Any infringement of the Service Provider’s intellectual property rights is prohibited. In case of such infringements by the Company, the latter shall compensate the Service Provider for all resulting damages.
7. Force Majeure Circumstances
7.1. The Parties agree that in the event of force majeure circumstances — acts of irresistible force beyond the control of the Parties, such as war, military actions, actions of public authorities that make it impossible for the Parties to fulfill their obligations, industrial accidents, catastrophes, disruption of industrial communications, strikes, mass disturbances, acts of civil disobedience, fires, floods, or other natural disasters — the Parties shall be released from fulfilling their obligations for the duration of such circumstances.
7.2. If such circumstances persist for more than 30 days, either Party has the right to terminate this Agreement without liability, provided that written notice is given to the other Party no later than fifteen (15) days prior to termination.
8. Amendments, Supplements, and Early Termination of the Agreement. Dispute Resolution
8.1. The Service Provider has the right to unilaterally make amendments and supplements to the terms of this Agreement. The current version of the Agreement shall always be available on the Service Provider’s website. The Customer’s continued use of the Service after any changes to the Agreement shall be deemed acceptance of such changes. Continued use of the Service after the modifications automatically constitutes acceptance of the updated terms.
8.2. This Agreement shall be terminated:
8.2.1. Automatically if the Company ceases to use the Service for more than five (5) consecutive days;
8.2.2. At the initiative of the Service Provider, especially in cases of violation of the Agreement by the Company;
8.2.3. On other grounds as provided by the applicable legislation of the European Union.
8.3. In case of early termination of the Agreement at the initiative of the Company, the Service Provider must be notified at least fifteen (15) days prior to termination. In case of early termination initiated by the Service Provider, the Service Provider shall inform the Company in advance and complete the provision of any services already paid for, except in cases where the Company has violated its obligations under this Agreement.
8.4. All disputes between the Parties shall be resolved through negotiations. If an agreement cannot be reached, the Parties reserve the right to refer the dispute to a competent court.
9. Final Provisions
9.1. This Agreement enters into force upon the Customer’s acceptance of its terms during registration or authorization on the Service Provider’s website and remains valid for the entire period the Service is used.
9.2. The Parties have the right to send each other notices, tasks, instructions, and other documents necessary for the performance of their obligations under this Agreement via electronic and other means of communication, including communication through Internet resources, messengers, and social networks.
9.3. The date of receipt of notices and documents sent in accordance with Clause 9.2 shall be considered the next day after their dispatch by the sender.
9.4. If any provision (or several provisions) of this Agreement is found to be invalid, such invalidity shall not affect the validity of the remaining provisions.
9.5. The Parties acknowledge the legal validity of notifications, correspondence, and information exchanges conducted via Internet resources, email, and messengers used for communication under this Agreement.
9.6. This Agreement is made in English. In case of translation into other languages, the English version shall prevail in case of any discrepancies.
Annex No. 1
Tariff Terms
"Starter" Tariff: 29€/month
- Up to 3 users;- Customize restaurant profile: photos, name, description, cuisines, features, payment types, average bill, working hours, open/closed days, contact info;- Assign or remove admins, owners, and analysts from the dashboard;- Reservations available only for free time slots;- Missed reservation reminders via messenger;- SMS confirmation sent to guests after booking;- SMS review request sent after successful reservation completion;- Messenger notification when a reservation is created by a restaurant admin;- Messenger notification when a reservation is declined by an admin or canceled by a guest;- Set maximum number of guests per booking;- Set time intervals between available booking slots;- Set standard reservation duration;- Prevent admins from booking the same spot at the same time;- Add a custom message when declining a reservation;- Set multilingual reservation policy and choose which days it’s shown;- Create dining areas with custom or standard backgrounds and manual sizing;- Create and delete tables with different shapes (round, rectangular, beds) and details (name, capacity, minimum guests, priority for auto-assignment, table borders: solid, dashed, dotted); manually or automatically place chairs/sofas; activate/deactivate tables;- Google integration to show Google reviews on the restaurant profile (with language selection);- Filter reservations by status: confirmed, in progress, waitlist, new, completed, declined, canceled, missed;- Enable/disable same-day reservations via profile or website widget;- View timeline with hourly seating chart by table, filter by area, date, status;- Create reservations from “Reservations,” “Timeline,” or “Areas” sections;- Search reservations by phone number or name from all views;- View and manage guest database: add guests, filter by registration date, average check, and number of visits.
"Entree" Tariff: 79€/month
- Everything from “Starter”- Up to 10 users- Waitlist for guests- Guests can select a specific dining area during table booking;- Option to allow guests to choose their table when booking;- Option to make table selection mandatory for guests;- Auto-confirmation of new reservations from users;- Highlight upcoming reservations a set time before start;- Hide the maximum guest count per table if desired;- Show “Auto-assign available table” button for selected time;- Display all reservations for a table simultaneously;- Require same-day confirmation by admin for each reservation;- Auto-cancel reservations if the guest doesn't arrive within a specified timeframe;- In the “Areas” view, display only the reservations from the selected hall;- Create custom tags to use in reservation management;- In restaurant chains, show the address instead of the name in the booking widget when selecting a location;- Display only available time slots in the website widget;- Allow users to select a hall through the website widget during booking;- Allow guests to select their spot through the widget when booking a table;- Show reservation policy in the website booking widget;- Show completed reservations on the seating map for today, yesterday, or any past date;- Zoom in/out on the seating layout map;- View and delete Google My Business reviews via Dashboard;- View and delete reviews submitted through Reservble, including guest name, phone number, table, date, and time.
An additional fee of €0.05 per SMS is charged for SMS messages
"Pro" Tariff for Chains: 139€/month
- Everything from “Entree”;- Unlimited number of administrators;- Shared data between multiple restaurants (guests and admin comments);a- Multi-user connection access;- Personalized support manager.
Annex 1: Additional Options
Add-on: “Online Menu” - 9 €/month- Restaurant profile with menu;- Enable menu management for page administrators via the Dashboard;- Enable menu visibility in the restaurant profile for users;- Manually create and edit Menu;- Categories and Subcategories, with custom display order; manually add dishes;- Option to import the menu from a POS system.
Marketing analytics - 50 €/month-Add, edit, and delete "Sales Channels" to attract guests;- View reservation statistics for each sales channel;- Access detailed analytics by period, including: - Returning guests - Total reservations - New guests - Online reservations - Manually created reservations - Performance by day of the week
POS Integration - 50 €/month- Here’s the translation into English:- Integration with the POS system- Import menu data from the POS- Synchronize payments with the POS- Real-time exchange of table status- Exchange of prepaymentsIf we are not yet integrated with your POS system, the integration process may take between 1 and 2 weeks, depending on the complexity of the system’s API.
Add-on: “Payments” (Deposits, Gift Certificates, QR Payments, Tips). Commission on payments- Enable deposits and set the time limit for users to complete the payment;- Option to allow bookings only with a deposit;- Display gift certificates in the restaurant profile;- Create gift certificates with usage terms, expiration date, description, and price;- Create deposit types for the restaurant;- Create and delete multiple Deposit Categories with unique names and different prices by day of the week, applicable for the entire venue or specific zones/halls;- Assign a payment provider for handling deposit transactions;- Assign a payment provider for handling certificate transactions;- Assign a provider for QR table payments;- Assign a provider for table tips payments.